WPSPACE Privacy Policy

1. Introduction

At WPSPACE, we prioritize the privacy and security of your data. This Privacy Policy outlines how we collect, use, share, and protect information through our client portal.

2. Information We Collect

• Account Details: Name, email, billing address, payment method.
• Service Data: Hosting usage, support tickets, logs for technical and billing support.
• Portal Activity: IP addresses, device/browser details, login/logout timestamps.
• Cookies & Tracking: Session cookies for secure access, optional analytics for improving the portal (e.g., Google Analytics).

3. How We Use Your Information

• Account Management & Billing: To create, renew, suspend or terminate services.
• Support & Notifications: To handle tickets and send alerts (e.g., invoices, updates).
• Security & Optimization: To monitor performance, detect issues, and protect against unauthorized use.
• Legal Compliance: To meet regulations, tax laws, or legitimate legal requests.

4. Data Sharing

We do not sell or rent your personal information. We may share data with:

• Payment Processors (e.g., Stripe or PayPal) — only for billing purposes.
• Analytics Providers — solely to enhance the portal experience.
• Third-party Hosts/Service Providers — only as needed, under strict confidentiality.

5. Cookies & Tracking

Our portal uses:

• Essential cookies for login sessions and secure navigation.
• Optional analytics cookies for improving service performance.

6. Your Rights

Depending on your jurisdiction (like EU or California), you may have the right to:

• Request access to, correction of, or deletion of your data.
• Withdraw consent for non-essential processing.
• File complaints with data authorities.

To act on these rights, please contact us (see Section 9).

7. Data Retention

We retain:

• Billing & account records for up to 3 years (for tax and compliance).
• Support ticket data for 1 year unless otherwise requested.
• Activity logs for up to 30 days for security and diagnostics.

8. Data Security

We implement strong safeguards including:

• SSL/TLS encryption for all data in transit.
• Server-side security, regular backups, and prompt plugin updates.
• Strict staff training and access controls.

9. Contact & Compliance

Questions or requests? Email us at hi[at]wpspace[dot]net.

Updates to this policy will be posted here—check back regularly to stay informed.

10. GDPR/CCPA Notice

If you’re in the EU or California, you may exercise data access, deletion, and opt-out rights. Contact us to learn more.

Why This Matters

A clear, usable privacy policy builds trust and supports regulatory compliance—echoing research that emphasizes transparency and user-friendly design.